1. Who We Are

Friendly Favors (“we,” “us,” or “our”) operates the website fri3ndlyfavors.com. We are a small, family-run handmade body care business. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

If you have any questions about this policy, contact us at: hello@fri3ndlyfavors.com

---

2. Information We Collect

Information you give us directly:

• Your name, email address, phone number, and shipping/billing address when you place an order
• Payment information — note that we do not store your full card details; payments are processed securely by our payment provider
• Messages you send us via contact forms or email
• Your email address when you subscribe to our newsletter

Information collected automatically:

• Your IP address, browser type, and device information
• Pages you visit on our website and how long you spend on them
• Where you came from before visiting our site (referral source)
• Cookies and similar tracking technologies

---

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send you order confirmations, shipping updates, and tracking information
• Respond to your questions and customer service requests
• Send you marketing emails if you have opted in — you can unsubscribe at any time
• Improve our website and understand how visitors use it
• Comply with legal obligations

We never sell your personal information to third parties. We do not share your information with anyone except as necessary to fulfill your order (for example, sharing your address with our shipping carrier).

---

4. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember items in your cart, and understand how people use our site. You can disable cookies in your browser settings at any time, though this may affect some website functionality.

We use Google Analytics to understand website traffic. Google Analytics collects anonymous data about how visitors use our site. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

---

5. Third-Party Services

We use the following third-party services to operate our business. Each has its own privacy policy:

• WooCommerce / WordPress — our website and store platform
• Stripe / PayPal — payment processing
• Mailchimp — email marketing
• Google Analytics — website analytics
• Shipping carriers (USPS, UPS, FedEx) — order delivery

---

6. Data Retention

We retain your order information for 7 years for accounting and legal purposes. Newsletter subscriber data is retained until you unsubscribe. You can request deletion of your personal data at any time by contacting us at hello@fri3ndlyfavors.com.

---

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, email us at fri3ndlyfavors@outlook.com

.

---

8. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

---

9. Security

We take reasonable precautions to protect your personal information. Our website uses SSL encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

---

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

---

11. Contact Us

Friendly Favors Email: hello@fri3ndlyfavors.com Website: friendlyfavorshandmade.com Social: @friendlyfavorshandmade